:root{--ink:#07172f;--navy:#082642;--navy-2:#041d34;--blue:#005ea8;--blue-2:#0071bc;--sky:#e8f4ff;--cyan:#00a6d6;--line:#d7e3ee;--soft:#f4f8fb;--white:#fff;--gold:#f7c948;--max:1180px}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Arial,Helvetica,"Liberation Sans",sans-serif;color:var(--ink);background:#fff;line-height:1.55}a{color:inherit}img{max-width:100%;display:block}.skip{position:absolute;left:-999px;top:auto}.skip:focus{left:1rem;top:1rem;z-index:1000;background:#fff;padding:.75rem 1rem;border:3px solid var(--gold)}.topbar{background:#f7fbff;border-bottom:1px solid var(--line)}.nav{max-width:var(--max);margin:auto;display:flex;align-items:center;justify-content:space-between;gap:2rem;padding:1.05rem 1.4rem}.brand{display:flex;gap:.8rem;align-items:center;text-decoration:none}.mark{width:42px;height:42px;background:#005ea8;display:grid;place-items:center;color:#fff;font-weight:700}.brand strong{display:block;font-size:1.1rem}.brand span span{display:block;font-size:.84rem;color:#48647d}.links{display:flex;gap:1.3rem;align-items:center;font-size:.94rem;font-weight:700}.links a{text-decoration:none}.links a:hover{text-decoration:underline;text-underline-offset:5px}.search{border:1px solid var(--line);padding:.45rem .8rem;background:#fff;color:#27465f;font-weight:700;text-decoration:none}.hero{background:linear-gradient(90deg,rgba(4,29,52,.96) 0%,rgba(4,29,52,.9) 39%,rgba(4,29,52,.22) 65%,rgba(4,29,52,.03) 100%),url('hero/hero-home-cx-design.png') center/cover no-repeat;color:#fff;min-height:520px}.hero-inner{max-width:var(--max);margin:auto;padding:1.4rem 1.4rem 5.4rem}.crumbs{font-size:.86rem;margin-bottom:4rem;color:#d8e8f7}.eyebrow{display:inline-block;color:#65d7ff;letter-spacing:.13em;text-transform:uppercase;font-weight:700;font-size:.82rem;border-bottom:2px solid var(--cyan);padding-bottom:.35rem}.hero h1{font-size:clamp(3rem,7vw,5.8rem);line-height:.98;max-width:800px;margin:1.2rem 0 1.3rem;letter-spacing:-.035em;font-weight:700}.hero p{max-width:620px;font-size:1.3rem;color:#edf7ff}.hero-actions{display:flex;gap:1rem;flex-wrap:wrap;margin-top:2rem}.action,.btn{display:inline-flex;align-items:center;gap:.55rem;text-decoration:none;font-weight:700;padding:.85rem 1.15rem;border:1px solid currentColor}.primary{background:#fff;color:var(--navy)}.secondary{background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.55);color:#fff}.action:hover,.btn:hover{box-shadow:inset 0 0 0 2px currentColor}.definition{background:#fff}.definition .wrap{max-width:var(--max);margin:auto;padding:2.2rem 1.4rem;border-left:7px solid var(--cyan)}.definition p{font-size:clamp(1.2rem,2.5vw,1.55rem);line-height:1.45;max-width:980px;margin:0}.definition strong{color:var(--blue)}.main{background:linear-gradient(#f7fbff,#fff)}.layout{max-width:var(--max);margin:auto;padding:3.4rem 1.4rem;display:grid;grid-template-columns:270px 1fr;gap:2.5rem}.toc{position:sticky;top:1rem;align-self:start;border:1px solid var(--line);background:#fff;padding:1.2rem}.toc h2{font-size:.86rem;letter-spacing:.08em;text-transform:uppercase;margin:.2rem 0 1rem}.toc a{display:block;text-decoration:none;padding:.7rem .6rem;border-left:3px solid transparent;font-weight:700;color:#24445d}.toc a:hover{background:var(--sky);border-left-color:var(--blue)}.content h2,.page h1,.page h2{font-size:clamp(2rem,4vw,3.2rem);line-height:1.05;margin:0 0 1rem;letter-spacing:-.025em;font-weight:700}.intro-row{display:grid;grid-template-columns:1.05fr .95fr;gap:2rem;align-items:center;margin-bottom:3.5rem}.intro-row p{font-size:1.13rem;color:#294860}.panel-img{height:280px;object-fit:cover;border:1px solid var(--line);box-shadow:none}.practice-list{border-top:1px solid var(--line);background:#fff;overflow:hidden;border-left:1px solid var(--line);border-right:1px solid var(--line)}.practice{display:grid;grid-template-columns:1fr 270px;gap:1.75rem;align-items:center;padding:1.35rem 1.45rem;border-bottom:1px solid var(--line)}.icon{display:none}.dot{width:58px;height:58px;background:var(--sky);display:grid;place-items:center;color:var(--blue);font-weight:700;font-size:1.45rem;border:1px solid var(--line)}.practice h3{margin:.1rem 0 .25rem;color:#004b8d}.practice p{margin:0;color:#28465e}.practice a{font-weight:700;text-decoration:none;color:var(--blue)}.practice a:hover{text-decoration:underline;text-underline-offset:4px}.practice img{height:125px;width:100%;object-fit:cover;border:1px solid var(--line)}.section{padding-top:4.4rem}.method-band{background:var(--navy);color:#fff;overflow:hidden;display:grid;grid-template-columns:1fr 1fr;margin-top:1.5rem}.method-copy{padding:2rem}.method-copy p{color:#d9ecfa}.methods{background:#fff;color:var(--ink);padding:1rem}.method{display:grid;grid-template-columns:180px 1fr;gap:1rem;padding:1rem;border-bottom:1px solid var(--line)}.method:last-child{border-bottom:0}.method strong{color:#004b8d}.measurement{display:grid;grid-template-columns:.9fr 1.1fr;gap:2rem;align-items:center;margin-top:1.5rem}.metric-box{background:#fff;border:1px solid var(--line);padding:1.5rem}.metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:1rem}.metric{background:#f7fbff;border-left:5px solid var(--cyan);padding:1.2rem}.metric b{display:block;font-size:1.8rem;color:var(--blue)}.resources-wrap{background:#f4f8fb;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-top:4rem}.resources,.page{max-width:var(--max);margin:auto;padding:3rem 1.4rem}.resources-head{display:flex;justify-content:space-between;gap:1rem;align-items:end;margin-bottom:1.2rem}.resources h2{font-size:2.3rem;margin:0}.resource-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}.resource{background:#fff;border:1px solid var(--line);padding:1.2rem;min-height:190px;text-decoration:none;display:block}.resource:hover{border-color:var(--blue);box-shadow:inset 0 0 0 2px var(--blue)}.badge{font-size:.72rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#4d6680}.resource h3{margin:.35rem 0;color:var(--navy)}.resource a,.resource .link{font-weight:700;color:var(--blue);text-decoration:none}.subcontent{max-width:var(--max);margin:auto;padding:3rem 1.4rem;display:grid;grid-template-columns:1fr 1fr;gap:2rem}.callout{border:1px solid var(--line);padding:1.7rem;background:#fff}.callout h2{margin-top:0;color:var(--navy)}.callout li{margin:.45rem 0}footer{background:linear-gradient(135deg,var(--navy-2),#07375d);color:#d8e8f7}.foot{max-width:var(--max);margin:auto;padding:3rem 1.4rem 1.6rem}.footgrid{display:grid;grid-template-columns:1.4fr repeat(4,1fr);gap:2rem}.foot h2,.foot h3{color:#fff}.foot h3{font-size:.85rem;letter-spacing:.08em;text-transform:uppercase}.foot a{display:block;color:#d8e8f7;text-decoration:none;margin:.45rem 0}.foot a:hover{text-decoration:underline}.legal{display:flex;justify-content:space-between;gap:1rem;border-top:1px solid rgba(255,255,255,.18);margin-top:2rem;padding-top:1rem;font-size:.9rem}.legal nav{display:flex;gap:1rem;flex-wrap:wrap}.legal a{margin:0}.table{width:100%;border-collapse:collapse;background:#fff}.table th,.table td{border:1px solid var(--line);padding:.85rem;text-align:left}.table th{background:#e8f4ff}@media(max-width:900px){.links{display:none}.hero{min-height:auto}.hero-inner{padding-bottom:3rem}.layout{display:block}.toc{position:static;margin-bottom:2rem}.intro-row,.method-band,.measurement,.subcontent{grid-template-columns:1fr}.practice{grid-template-columns:1fr}.practice img{grid-column:1/-1;height:200px}.resource-grid{grid-template-columns:1fr 1fr}.footgrid{grid-template-columns:1fr 1fr}.legal{display:block}.hero h1{font-size:3.2rem}}@media(max-width:560px){.resource-grid,.footgrid{grid-template-columns:1fr}.nav{align-items:flex-start}.brand strong{font-size:1rem}.search{display:none}.practice{grid-template-columns:1fr}.metrics{grid-template-columns:1fr}}

/* Transparent hero navigation */
.hero-nav-row{display:flex;justify-content:space-between;align-items:center;gap:2rem;margin-bottom:4rem}
.hero-nav-row .crumbs{margin-bottom:0;color:#d8e8f7}
.hero-menu{display:flex;gap:1.3rem;align-items:center;font-size:.94rem;font-weight:700;flex-wrap:wrap}
.hero-menu a{color:#fff;text-decoration:none;text-shadow:0 1px 2px rgba(0,0,0,.35)}
.hero-menu a:hover{text-decoration:underline;text-underline-offset:5px}
.resource-hero{background:linear-gradient(90deg,rgba(4,29,52,.96) 0%,rgba(4,29,52,.88) 42%,rgba(4,29,52,.32) 72%,rgba(4,29,52,.08) 100%),url('hero/hero-home-cx-design.png') center/cover no-repeat;color:#fff;min-height:380px}
.resource-hero h1{font-size:clamp(2.7rem,6vw,5rem);line-height:1;max-width:760px;margin:1.2rem 0 1rem;letter-spacing:-.03em;font-weight:700}
.resource-hero p{max-width:680px;font-size:1.2rem;color:#edf7ff}
@media(max-width:900px){.hero-nav-row{display:block;margin-bottom:3rem}.hero-menu{margin-top:1rem;gap:1rem}.resource-hero{min-height:auto}.hero-menu a{display:inline-block;padding:.3rem 0}}

.layout-full{display:block;max-width:var(--max)}
.layout-full .content{max-width:100%}